So let's just get down to it - the biggest news update of right now: I've changed companies AND careers!
I am no longer working here:
Instead, I am working here:
You might be asking - what the heck is Vivint? And, why the heck did you leave eBay? These are two very good questions that I can definitely answer :)
To start off with, Vivint is a home automation and security company. A rapidly growing company at that. If you're not sure what home automation is, check out their website here and learn more - it's kinda cool!
I've actually been working at Vivint for the past month now. In fact, today marked the start of my 5th week! Holy cow! And I totally love it so far! Every day is a new challenge and there is so much room for me to grow as a person there, it's really amazing.
So what do I do there? Well, I am the Manager of Customer Support. It's a pretty hefty responsibility and I have about 20 people reporting to me...most of them Supervisors. And each of them has about 13-14 phone agents reporting to them. It's been really challenging getting to learn a new place and a completely new job, but I have my previous boss from eBay, Tim, with me. We help each other through everything. In fact, he's my new boss at Vivint and it's been great working for him again.
It was tough to leave eBay after 8 years. I mean, it was comfortable and I knew it well. I was just starting out my Instructional Design career and things were good. In fact, I wasn't out for looking for a new job....but I was feeling as though I was just done with eBay. After a while you just realize that it's time to move on. And when I got presented with the Vivint opportunity, I felt I needed to take a chance and see what I could make of it. It's quite a bit more money and much more challenging...but I don't mind taking the risk. The only downfall I've found with it so far is the drive. It takes an hour to drive to EACH way. If you're familiar with the Salt Lake area, you'll understand when I say I'm driving from the far west side of West Jordan all the way down to Provo....yeah.
I've met tons of great people so far and I absolutely love what I'm doing. Sure, I've had to do some hard things already (I won't go into details)...and I've been extremely stressed out...but I really feel as though it will pay off in the long run. I'm getting extremely good experience managing an entire department, as opposed to just projects and people.
So anyway...that's the main update. I don't really have many pictures to share other than this one:
This was Ramin and I on our anniversary - 6 years! I'm hoping I'll be able to post a wedding update soon. What I can tell you right now is....plan for March! :P But that's all I got.
